Suitability and planning
Understand heat loss, emitter sizes, cylinder requirements, available space and likely system temperatures before choosing equipment.
Low-carbon heating support
Heat pump advice, servicing and installation support across Kent
Heat pumps can provide efficient heating when the property, emitters and controls are designed as one complete system. We help homeowners and landlords understand their options, assess existing heating performance and plan sensible next steps without overselling a one-size-fits-all solution.
Whether you are researching a first installation, maintaining an existing system or investigating poor performance, the starting point is an accurate assessment of the building and how you use it.
Complete system support
Practical help throughout the life of your heat pump
A heat pump performs best when design, installation, commissioning and maintenance are all handled carefully. We focus on the whole heating system rather than treating the outdoor unit in isolation.
Installation support
Plan pipework, controls, emitters and commissioning around the needs of the property, with current MCS and grant requirements explained where relevant.
Routine servicing
Check filters, airflow, water pressure, controls, condensate drainage, electrical connections and visible system condition.
Fault investigation
Investigate error codes, poor heat output, unusual noise, icing, control issues and unexpected changes in electricity use.
System optimisation
Review weather compensation, flow temperatures, schedules and emitter performance to improve comfort without unnecessary cycling.
Heating-system upgrades
Identify when radiators, pipework, controls or hot-water storage need improvement so the system can work at lower temperatures.
How heat pumps work
Efficient heating depends on good design
A heat pump moves heat from the air or ground into your home. Because it normally supplies water at a lower temperature than a traditional boiler, insulation and correctly sized emitters become especially important.
- Air-to-water systems can supply radiators, underfloor heating and a hot-water cylinder.
- Air-to-air systems heat through indoor fan units and do not normally provide domestic hot water.
- Ground-source systems need suitable land or boreholes and more extensive installation work.
Before accepting a quote
Ask for evidence, calculations and clear scope
A useful proposal should explain the design heat loss, proposed flow temperature, emitter changes, hot-water solution, outdoor-unit location, controls, expected warranties and who is responsible for commissioning.
- Grant-funded installations must use an MCS-certified installer.
- Refrigerant work requires appropriate F-Gas competence.
- Gas Safe registration applies only to any associated gas work, not the heat pump itself.
Updated August 2026
Boiler Upgrade Scheme support may reduce installation cost
For eligible properties in England and Wales, the Boiler Upgrade Scheme currently provides upfront grants arranged by an MCS-certified installer. Eligibility depends on the property, technology and current scheme rules.
£7,500Air-to-water, ground-source and water-source heat pumps
£2,500Air-to-air heat pumps for eligible residential properties
Up to £9,000Eligible off-gas-grid homes replacing oil or LPG, available under current uplift rules
Scheme values can change. Check current GOV.UK Boiler Upgrade Scheme guidance before making a financial decision.
A clearer process
From first conversation to a well-performing system
Discuss the property
Share the current heating system, insulation, comfort problems and what you want to achieve.
Survey and calculate
Assess heat loss, emitters, hot water, power supply, access and outdoor-unit options.
Review the proposal
Compare design temperatures, equipment, scope, warranties, grant eligibility and exclusions.
Commission and optimise
Set controls carefully, explain operation and review performance after installation.
Important: do not open a heat pump's refrigerant circuit or attempt electrical repairs yourself. Use technicians with the competence required for the work being carried out.
Common questions
Heat pump FAQs for Kent property owners
Not automatically. A proper assessment should consider heat loss, insulation, existing radiators or underfloor heating, hot-water demand, outdoor space, electrical capacity and the temperature the system needs to deliver.
Most manufacturers recommend routine maintenance. A service may include filters, airflow, controls, water pressure, electrical connections, condensate drainage and the outdoor unit. Refrigerant-circuit work must be handled by an appropriately qualified technician.
The Boiler Upgrade Scheme currently offers grants for eligible installations in England and Wales. Values and eligibility can change, and grant-funded work must be arranged through an MCS-certified installer. Always check current GOV.UK guidance.
A heat pump itself is not a gas appliance. Gas Safe registration is relevant if an existing gas boiler or gas pipework is disconnected or altered. Heat-pump and refrigerant work require the appropriate separate competencies.
Not in every property. A room-by-room heat-loss calculation determines whether existing emitters can deliver enough heat at the intended flow temperature. Some rooms may need larger radiators or other upgrades.
CONTACT ADAM GAS PLUMBING & HEATING KENT
Book heat pump services or request a clear quote
Need heat pump services in Kent from an experienced heating engineer? Fill in the form below or call 07716 026 508 to arrange your annual heat pump service.