Who we are
Adam Gas Plumbing & Heating Kent is the controller of personal information submitted through this website. Our business address is 10 Institute Road, Chatham, Kent, ME4 4PF. You can contact us at info@adamoilngas.com or 07716 026 508.
Information we collect
When you submit an enquiry, email us or call us, we may receive information such as:
- your name, email address and telephone number;
- the service you are interested in;
- your message and details about the property or work required;
- correspondence, appointment and quotation information; and
- basic technical information supplied by our website or form service, such as an IP address and submission time, for security and spam prevention.
Please do not include unnecessary sensitive personal information in an enquiry form.
Why and how we use information
We use enquiry details to respond, discuss the requested work, arrange visits, prepare quotations, provide services, keep appropriate business records and protect our website from misuse. Depending on the situation, our lawful basis is taking steps at your request before entering a contract, performing a contract, complying with legal obligations, or our legitimate interest in answering enquiries and operating a secure business.
We do not use an enquiry to send unrelated marketing unless we have a separate lawful basis to do so.
How long we keep information
We keep information only for as long as it is reasonably required for the enquiry, requested work, warranties, accounting, insurance, dispute handling or legal obligations. The period therefore depends on whether an enquiry becomes a customer job and the records involved. Information that is no longer needed is deleted or securely disposed of.
Your data-protection rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction, deletion, restriction, portability or to object to certain uses. Where processing relies on consent, you may withdraw that consent.
Contact us using the details below to make a request. You can also complain to the Information Commissioner's Office if you are unhappy with how your information has been handled.
Questions about this notice
Email info@adamoilngas.com, call 07716 026 508, or write to Adam Gas Plumbing & Heating Kent, 10 Institute Road, Chatham, Kent, ME4 4PF.